Exchange Policy - Hey Missy
We always try our best to make sure that you love our product as much as we loved making it for you. However, we’d be happy to exchange it / offer store credit in the following cases:
- An incorrect garment has been delivered to you, not matching the item in your confirmation email.
- The garment you purchased has been delivered with a manufacturing defect.
- The garment is not of the right size in which case, it is eligible for size exchange only, in the same piece.
- The garments can only be exchanged once, if you want to exchange it again, a minimum shipping amount of Rs. 150 will be charged.
Please ensure that the tags and packaging should be intact and product(s) should be unused. You can email us on “firstname.lastname@example.org” with the SUBJECT: “(order no) + EXCHANGE” within 5 days of receiving the products.
Kindly Note, WE DON’T OFFER RETURNS AND REFUNDS.
In case of a Defect in the Product
We would require clear parcel opening videos or pictures. Once our team sees and approves the defect, you will have to ship the product back to our address & we will process your request once received.
Items are eligible for an exchange request only once.
Reverse pickups are currently unavailable so the customer will have to ship the parcel to us.
Kindly note, shipping charges for the above will be borne by the customer. Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will ship the new product.
No refund/cancellations will be accepted once the order has been placed as the products are sent into production.
Change in Size/Delivery Address/Phone Number
If you’d like to make changes to existing details in the order such as your size, delivery address, or phone number, please reach us at “email@example.com” with the subject “Order Number + Revised information”. We will facilitate the same if it hasn’t been shipped.